The next stage in troubleshooting would be to disable the background programs that run in Windows. These can conflict with the printer software operation. This can cause the following symptoms:
- The printer does not print.
- The printer prints part of the print run or only partial pages i.e. does not complete print job.
- You can print from some but not all programs.
- Print quality issues.
- Status Monitor does not operate / detect the printer.
- Printing from the computer is slow.
If you are experiencing any of these problems, open the Windows Task Manager - press CTRL + ALT + DEL. On the Applications tab only, highlight each program in turn and click on End Task. Please note that if you select to 'End Task' your Internet browser, this article will close - you will need to open the article again if further troubleshooting is required. Close Task Manager, and then try to print again.
If you are experiencing any of these problems, disable the Startup Items in the System Configuration Utility (MSconfig). Click here for a full guide.
If printing is not possible, the problem is not related to a conflict with a Startup Item or process. Follow the instructions in the guide to re-enable the Startup Items the move to the next step in this troubleshooting.
Slow printing can be caused by settings in the printer driver, the size of the data being sent to the printer (i.e. a large file such as a photo), in addition to the spooling system.
If printing is slow following this procedure, see Slow Printing in Windows.
If partial pages are printed following this procedure, Click here for help.
If the problem is still present, follow this article from the start to ensure that all possible causes have been addressed.
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