How to check and change the port setting (Windows 95, NT4, 98, 98SE, ME)

RELATES TO:

  • Stylus Inkjet Printers.
  • Windows 95, NT4, 98, 98SE, and ME.
  • You receive an error message after sending a print job.
  • The printer does not respond to the print command.

EXPLANATION:

If the printer has failed to respond to a print command, the port in the properties of the printer driver may not have been configured correctly. We recommend that you first follow the troubleshooting guidance in the following Related Article and then return to this article if instructed to.


If you are using a printer via a FireWire (Windows ME only) or USB connection and receive an error message such as "There was an error writing to LPT1", the printer driver port is set incorrectly. Follow the instructions below to set the driver to use the correct port and resolve the error.

SOLUTION:

Information for USB and FireWire printers

FireWire support is only available in Windows ME.

For USB printers, your computer must be a Windows 98SE or ME pre-installed model, or a Windows 98 pre-installed model that was upgraded to Windows ME. You may not be able to install or run the USB printer driver on a computer that does not meet these specifications, or that is not equipped with a built-in USB port. Microsoft does not provide USB 2.0 driver support for Windows 98SE and ME; this is provided by the manufacturer of the USB chipset. For earlier systems such as this, USB 2.0 connectivity is not pre-installed, but can be added with a PCI card. Please be advised we cannot support PCI cards if it does not detect the device.

Notes Icon Note:

Windows 95, NT4, or Windows 98 (First Edition) do not have full USB support, full support was introduced with the Second Edition (SE) of Windows 98. Only Windows 98SE and later systems feature USB support, therefore our drivers will only work with the fully implemented USB support under the supported operating systems.

If you are attempting to use your Epson printer via USB on Windows 95, NT4, or Windows 98 (First Edition) and the printer has a Parallel port, we recommend using this instead. As FireWire support is only available in Windows ME, if you are using an earlier operating system please change the connection to a supported interface type.



  1. Check the printer port setting
  2. Check that the printer is set to the correct printer port for the interface being used:

    1. Open the Printers folder from Start > Settings > Printers.

      Opening the Printers folder from the Start menu


    2. Right-click on the printer icon and select Properties.

      Opening the Printer Properties


    3. Click the Details tab.

      Details tab in the Printer Properties


    4. Check the ports setting in the list under Print to the following port.

      Checking the Print to the following Port setting


      • For a printer connected to the computer via USB, the setting should be EPUSBX (where 'X' represents a number) with the printer name beside it in the Print to the following port list, e.g. EPUSBX: (EPSON Stylus Photo 2100).

        EPUSB1 setting


      • For a printer connected to the computer via Parallel, the ports setting should be LPTX (where 'X' is a number). It is normally LPT1 (but may be LPT2, LPT3) and this may be identified as LPT1: (EPSON Printer Port):

        LPT1 setting


      • For a printer connected to the computer via FireWire (Windows ME only), the setting should be IEEE 1394 with the printer name beside it in the Print to the following port list e.g. IEEE 1394 (EPSON Stylus Photo R1800).

        Notes Icon Note:

        If any port setting in the list is followed by 'Unknown Local Port', this will have to be removed in order to install and use the printer.

        See the following Related Article for guidance on this before proceeding with any further troubleshooting:
        Windows 98 & ME: How to remove an "Unknown Local Port" when you are unable to print to a USB printer



  3. Correct port is listed:
  4. If the correct port setting is listed and is selected in the Details tab, then attempt to print a Test Page by clicking on the General tab, then Print Test Page:

    Print Test Page function on General tab



  5. Correct port is not listed:
  6. If the correct port is not displayed, e.g. the port is set to LPT1 when it should be USB, attempt to change the port.



  7. Test Page results:
  8. Follow the section that matches the result of the test print:


      The Test Page prints:

      If the Test Page prints, printing from Windows programs should now be normal. If printing is possible but you continue to experience problems, return to the following Related Article for a solution:
      Troubleshooting Printer-related Communication Issues in Win 95, NT, 98, ME



      Test Page failed to print:

      • If a printer connected via Parallel fails to print, the printer port may need to be refreshed in Device Manager.

      • If a printer connected via USB fails to print and the port is already set to USB Virtual Printer Port, do the following:

        1. Check the cable connection between the printer and the computer port.
        2. Open the Printers folder.
        3. Double-click on the Epson printer icon.
        4. If a document is listed in the queue, cancel it by clicking on the Printer menu then Cancel All Documents.
        5. Restart the computer before printing again.
        6. Should this fail, cancel the document and restart the computer.
          In Printers, open the printer Properties.
          In the Ports tab, change the port setting to a different USB Virtual Printer Port.

      • If a printer connected via FireWire (Windows ME only) fails to print, do the following:

        1. Check the cable connection between the printer and the computer port. Do not link the printer through a different FireWire device.
        2. Open the Printers folder.
        3. Double-click on the Epson printer icon.
        4. If a document is listed in the queue, cancel it by clicking on the Printer menu then Cancel All Documents.
        5. Restart the computer before printing again.
        6. Should this fail, cancel the document and restart the computer.
          In Printers, open the printer Properties.
          In the Ports tab, change the port setting to a different Firewire port.

      If these steps fail, return to the following Related Article for a solution: Troubleshooting Printer-related Communication Issues in Win 95, NT, 98, ME



  9. The required printer port setting is not listed:
  10. If the printer is connected to the computer via USB or FireWire and the port setting you require is not listed then for USB printers, check that the computer system supports USB, and for FireWire printers, check that the computer system supports FireWire. See Step 14 in the following Related Article: Troubleshooting Printer-related Communication Issues in Win 95, NT, 98, ME

    If you have previously attempted to install the printer via USB or FireWire without success, we recommend fully uninstalling the printer driver. See one of the following Related Articles for help:


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